Refund policy

Last updated: August 2026

EcoFarm supplies commercial drinking straws primarily to business customers.

All wholesale orders are subject to the final commercial agreement between EcoFarm and the customer.

Because products are manufactured or prepared specifically for commercial orders, returns are generally not accepted unless:

Commercial sample kits are intended for product evaluation.

Sample orders are generally non-refundable once shipped.

If products arrive damaged, customers should notify EcoFarm within 7 days after delivery and provide supporting photographs.

If an incorrect product has been supplied, EcoFarm will work with the customer to provide an appropriate solution.

Returns must not be shipped without prior written authorization from EcoFarm.

Unauthorized returns may be refused.

For assistance regarding commercial orders: